Envisioning | Enabling | Embracing | eXperience Level Agreements (XLAs)
Alan Nance, always a creative disruptor, is now pioneering the Science of Experience. Alan was one of the original team creating, promoting and delivering ITIL ("version 1") and went on to lead successful international business transformations at ING Bank, Royal Philips, and Barclays Bank. He is currently advising an international airport on their data, digital, and innovation strategy.
Alan holds a vast knowledge of unsettling technologies and business models and is a specialist in providing disruptive best practices for industries going through tremendous change. Alan is instrumental in codifying best practices for evolving eXperience Level Agreements (XLAs) and eXperience Indicators (XIs).
The owner of ITSM Academy, Lisa Schwartz has led the development, education, and implementation of IT Service Management (ITSM), ITIL, DevOps and
Agile Service Management at the enterprise level.
As co-founder and owner of DevOps Institute, Lisa helped codify training and certification standards of DevOps globally.
Lisa brings this know-how to the Collab, where we are introducing a formal training and certification scheme around the Science of Experience and eXperience Level Agreements (XLAs).
Bill Barrett is dedicated to innovating how experience focused IT services and projects should look and feel to enterprise Customers and Employees.
Bill has over 25 years of in-depth, hands-on experience leading diverse, cross-functional, service delivery teams in both traditional IT and cloud environments.
This places Bill in a perfect position to help senior executives transform to make the service delivery and outsourcing experience effective, successful and enjoyable.
Using the Collab's revolutionary XLA Framework, Bill is co-creating experience solutions to help our customers not just understand experience but to be able to anticipate experience.
Wiemer Kuik's mission is to support individuals, teams and corporations to transform, change, learn and apply above the speed of change in an ever-evolving world. With more than 25 years of thorough business experience, Wiemer focuses on IT operating model transformation, change management and training.
Throughout his career, Wiemer has used narration and storytelling to inspire business transformation.
Jon Wood has always thrived in change and adapting to meet challenges. A Royal Marine Commando in his formative years, he utilizes the ethos and talents gained to support human behavioral transformation.
Jon is responsible for the human element of Employee Experience transformational change required to implement successful XLAs. We employ Jon’s expertise in benchmarking organizations’ Cultural Alignment and operatives behaviorally in comparison to where they need to be to deliver GAP strategy programs enabling successful XLA delivery.