Envisioning | Enabling | Embracing | eXperience Level Agreements (XLAs)

EVENTS

Here's what happening "in the Grove" 

April 15-16

Essence of eXperience - Virtual Class

9am - 1pm

Live, Virtual Classroom

Event Details

April 15-16

Essence of eXperience - Virtual Class

One-day course introducing the Art & Science of Experience


In class, we break down the anatomy of eXperience Level Agreements (XLAs) and in...

Event Details

9am - 1pm

Live, Virtual Classroom

April 21-24

Mastering the XLA Framework Certification

9am - 2pm

Live, Virtual Classroom

Event Details

April 21-24

Mastering the XLA Framework Certification

Learners acquire a practical understanding of XLA development, including real life challenges they may face in implementing those XLAs. 


Clas...

Event Details

9am - 2pm

Live, Virtual Classroom

May 12-14

Mastering the eXperience Management Office (XMO)

9am - 1pm

Live, Virtual Classroom

Event Details

May 12-14

Mastering the eXperience Management Office (XMO)

Learners acquire a practical understanding of what an eXperience Management Office (XMO) is and how it works.   


Class includes a challenging...

Event Details

9am - 1pm

Live, Virtual Classroom

PAST EVENTS

11/26/2019

EXPERIENCE '19

All day

County Hall - London

Event Details

11/26/2019

EXPERIENCE '19

 

Alan Nance will be joining  #Nexthink Founder/CEO  Pedro Bados and speakers from #Atos #Toyota #Forrester and more at #Experience19 

 Alan w...

Event Details

All day

County Hall - London

11/11/2019

Workshop: The Essence of eXperience: Making eXperience Level Agreements (XLAs) Work

All day

Omni Resort at ChampionsGate Orlando, FL

Event Details

11/11/2019

Workshop: The Essence of eXperience: Making eXperience Level Agreements (XLAs) Work

According to recent research, 90% of CEOs feel they aren't meeting their customer needs, and 85% of CEOs don't think technology is performin...

Event Details

All day

Omni Resort at ChampionsGate Orlando, FL

9/17/2019

Webinar: 2020 Vision: The Future of Digital Employee Experience

1pm - 2pm ET

Webinar - https://bit.ly/2k9E0a2

Event Details

9/17/2019

Webinar: 2020 Vision: The Future of Digital Employee Experience

Alan Nance joined our partner Nexthink to talk about...

 

Great digital employee experience is linked to lower employee attrition, more revenu...

Event Details

1pm - 2pm ET

Webinar - https://bit.ly/2k9E0a2

09/18/2019

ITSM Crowd 59 – XLAs: Measuring Experience in the Digital World

11:30am - 12pm

Youtube - https://youtu.be/zGCZ_h10U9M

Event Details

09/18/2019

ITSM Crowd 59 – XLAs: Measuring Experience in the Digital World

In episode 59 of the ITSM Crowd, Claire Agutter is joined by Lisa Schwartz and Alan Nance from Citrus Collab, and David D’Agostino from Next...

Event Details

11:30am - 12pm

Youtube - https://youtu.be/zGCZ_h10U9M

5/16/2019

Webinar: The Anatomy of XLA: eXperience Level Agreements

Watch Recording: https://youtu.be/kr4ufD_k5r4

Event Details

5/16/2019

Webinar: The Anatomy of XLA: eXperience Level Agreements

Service Management exists to guarantee a valuable experience to customers and colleagues. Despite years of implementing best practices, the ...

Event Details

Watch Recording: https://youtu.be/kr4ufD_k5r4

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