ZESTY THOUGHT...

"A man is what he thinks about all day long" ~ Ralph Waldo Emerson

Our Guiding Principles for eXperience Level Agreements (XLA)

Why does experience matter?

I believe that experience shapes peoples’ opinions, decisions, and actions


I believe that experience is cumulative


I believe that Perception really IS reality

 

I believe that conversations with trusted advisors shape my expectations, attitude, and awareness


I believe experience amplifies my emotions and alters my decisions and actions


I believe that every delivery action, no matter how small or buried in the organization, affects experience


I believe that experience is about outcomes; not steps in a process


I believe that experience has consequences

The XLA Experience

With our customers, we have co-created solutions to generate millions of dollars in new revenue streams.