zesty thought...

"A man is what he thinks about all day long" ~ Ralph Waldo Emerson

Our Guiding Principles for eXperience Level Agreements (XLA)

Why does experience matter?

I believe that experience shapes peoples’ opinions, decisions, and actions

I believe that experience is cumulative

I believe that Perception really IS reality


I believe that conversations with trusted advisors shape my expectations, attitude, and awareness

I believe experience amplifies my emotions and alters my decisions and actions

I believe that every delivery action, no matter how small or buried in the organization, affects experience

I believe that experience is about outcomes; not steps in a process

I believe that experience has consequences

 With our customers, we have co-created solutions to generate millions of dollars in new revenue streams and improved employee and customer experiences