zesty though...

"Tell me and I forget. Teach me and I remember. Involve me and I learn." 

~ Benjamin Franklin

training classes and workshops


Essence of Experience

One-day course introducing the 

Art & Science of Experience

In class, we break down the anatomy of eXperience Level Agreements (XLAs) and introduce The XLA Framework©. 

Through innovative exercises, we take learners on the journey to see the promise of experience.

Class culminates in a 20 question exam. Successful candidates earn their XLA Ambassador Certification.

Click here to download our current catalog inlcuding 

Essence of Experience, 

Mastering the XLA Framework and 

Mastering the XMO (Experience Management Office)


Additional classes and workshops are in active development! 

Delivery Options

Public Open-Enrollment Training

Looking to only send a few learners, to check all this out? Our first global training partner, ITSM Academy have seats in their upcoming XLA classes

Delivered through the virtual training room, so you can join from anywhere!

Corporate Onsite Training

Please reach out to discuss your requirements. We are actively building a network of educators to geographically expand our capabilities.  

That being said, our current team - based out of the US and Europe - 

are happy to travel everywhere!

Become a Training Partner

Interested in bringing our courses into your training organization?  

We license our courseware to training companies and to qualified enterprises. 

Help us pioneer XLAs anywhere and everywhere!